Replacement devices
Our HEIDENHAIN Service Exchange replacement service gets your machine running again. We’ll send you a replacement device from our Service Exchange stock immediately and free of charge.
How the HEIDENHAIN Service Exchange works
- Contact techsupportHC@heidenhain.com and describe the defect
- The HEIDENHAIN service team creates a SRA for you
- We send instructions for repair to customer after we create the SRA
- We’ll deliver the desired device within 24 hours upon request for customers inside North America
- Return your defective device along to the following address within four weeks after receiving the replacement device:
HEIDENHAIN Corporation
333 East State Parkway
Schaumburg, IL 60173-5337 USA - We’ll repair your device and invoice you only for the actual cost of repair
- You get to keep the delivered replacement device, which becomes your property once you pay the repair invoice
- The returned device becomes our property and will be used for further replacement purposes
- In the following cases, HEIDENHAIN charges the HEIDENHAIN servicing free, but with a 20% discount:
– For returns outside the 4-week period
– When the returned device is a total loss
– When the returned device does not correspond to the delivered
EXCHANGE DEVICE (based on the ID number).
What we offer
- Current and discontinued Service Exchange devices
- Fast response times
- Extensive stocking of original replacement parts
- Competent advice and longstanding expertise
Your benefits at a glance
- Short delivery times
- Minimum machine downtime
- Devices as good as new for the price of repairs
- Convenient ordering via telephone, fax, or e-mail
